Apple launches iSight Camera Replacement Program for iPhone 6 Plus

BY Gautam Prabhu

Published 21 Aug 2015

iPhone 6 camera

Apple has launched an iSight camera replacement program for iPhone 6 Plus.

The new support page for the replacement program notes that a small percentage of iPhone 6 Plus devices may have a iSight rear-facing camera that has a component that may fail and cause photos to look blurry.

From the iPhone 6 Plus iSight replacement program support page.

Apple has determined that, in a small percentage of iPhone 6 Plus devices, the iSight camera has a component that may fail causing your photos to look blurry. The affected units fall into a limited serial number range and were sold primarily between September 2014 and January 2015.

If your iPhone 6 Plus is producing blurry photos and falls into the eligible serial number range, Apple will replace your device’s iSight camera, free of charge.

Based on this discussion thread on Apple Support Communities, it looks like few iPhone 6 Plus users were affected by the issue. Users have reported that the issue prevents the camera from focussing resulting in blurry photos as you can see below [image via Apple Support Communities].

Blurry Photos - iPhone 6 Plus

iPhone 6 doesn’t seem to be affected, which suggests that the fault could be with the Optical Image Stabalization (OIS) component. The OIS feature is available only on the bigger iPhone 6 Plus.

To find out if your iPhone 6 Plus is affected, you can go to the support page for the replacement program and enter your device’s serial number. You can check our guide on how to find the serial number if you need help.

Apple has recommended that affected users take a backup of their device to iTunes or iCloud to prepare their iPhone 6 Plus for the replacement process. Apple also notes that any other damage such as cracked screen which impairs the camera replacement, need to be resolved prior to service.

The replacement program will cover affected iPhone 6 Plus iSight cameras for three years after the first retail sale of the unit.