With the iOS 13.4 update, Apple seems to have removed the ability to make FaceTime video calls to older iPhones and iPads running iOS 9.3.5 or iOS 9.3.6. A number of iPhone and iPad users have taken to Twitter to complain about how they are unable to make FaceTime calls to their friends or family using an old iPhone or iPad that’s running iOS 9.3.5/6. The issue popped up for these users after updating their iPhone or iPad to iOS 13.4.
Users who are still running iOS 13.3.1 can continue to make FaceTime calls to old iPhones and iPads running iOS 9.3.6. The issue is also present in the macOS Catalina 10.15.4 release. It is unclear if this is an intentional change from Apple or a bug that has slipped into the iOS 13.4 release. At the moment, it is also not known if this issue is also present in the iOS 13.4.5 beta 1 release that Apple dropped yesterday.
@AppleSupport @Apple I need to submit a bug report regarding FaceTime connectivity and have it escalated to engineering. FaceTime Audio and Video calls are not connecting between devices currently running iOS 13.4 and older devices running iOS 9.3.5/9.3.6.
— Ibrahim Homsi (@ibrahimhomsi) March 26, 2020
@AppleSupport updated my iPhone and iPad to iOS 13.4 yesterday and now cannot FaceTime my mother who has my old ipad3. She is in isolation due to her health and Covid19 and we have no way to FaceTime her now. Please fix this ASAP.
— Neil B (@bertrum) March 28, 2020
Whatever the case might be, the issue has popped up at a time when video calling apps and services have seen a dramatic rise in their usage. Plus, as the tweets indicate, many people were using FaceTime to check in on their old parents who are using an old iPhone or iPad. Apple did not make any FaceTime related changes with the iOS 13.4 release, so this does seem like a bug.
Are you also unable to make FaceTime calls to your friends or family who are using an old iPhone or iPad that’s running iOS 9.3.5/6?[Via MacRumors]