Apple introduces 14-day return policy in some EU countries for iTunes and App Store purchases

BY Evan Selleck

Published 29 Dec 2014

image Apple refund policy

Return policies for purchases made from digital storefronts, including iTunes and the App Store, have come and gone over the years, but for some countries in the European Union, it looks like Apple has opened the doors yet again.

Apple has introduced a new, no questions asked 14-day return policy for digital purchases made through iTunes, iBooks and even the App Store for some European Union countries. That includes Germany, Italy, France, the United Kingdom and many others. Before the change that Apple has recently implemented, the company’s terms and conditions said that a user had the right to withdraw from a transaction “without charge and without giving any reason until delivery of the product has started.” That essentially locked a user into an app, or other digital good, effective immediately once the purchase was made.

Now, though, with the changes, there is a 14-day window for any purchases made through iBooks, iTunes and the App Store. This new deal excludes gift cards, though:

Right of cancellation: If you choose to cancel your order, you may do so within 14 days from when you received your receipt without giving any reason, except iTunes Gifts which cannot be refunded once you have redeemed the code.

Apple, for its part, will refund the user within two weeks of the note of cancellation for the digital good, whether that’s received through a written statement, or through the “Report a Problem” feature.

As it stands right now, this 14-day refund window is only available in the European Union countries, while refunds in countries like the United States, Canada and others remains the same. Meaning Apple will take refunds on a case-by-case basis, many of which are weighed against technical issues, or failed delivery of apps or other digital goods.

[via 9to5Mac]