One of the problems reported by users who have upgraded to iPhone OS 3.1 has been poor battery life.
According to folks at TheiPhoneBlog, Apple is contacting users who are reporting the problem and asking them for more information. They're also sending these users an unsigned profile to enable battery life logging on the iPhone to troubleshoot the problem.
TheiPhoneBlog reports that many users who had reported issues regarding poor battery life are being contacted by AppleCare helpdesk with a list of 11 follow-up questions. The questions apparently focus on the usual suspects such as email (using Push), Wi-Fi and Bluetooth and iPhone apps that are frequently used.
The interesting bit is that they have also sent these users an unsigned profile as an attachment, which enables battery life logging on the iPhone.
Once enabled, the iPhone will sync power logs back via iTunes, and they ask that those logs be sent back to Apple. (Due to the size of the logs, they recommend users not go for a few days without syncing, and provide instructions on turning off Battery Life Logging once the information has been accumulated.
When we had reported about the iPhone OS 3.1 problems, some of our readers had complained that they were also facing those issues and in some cases readers had reported that poor battery life was the only problem they were facing.
So it’s good to know that Apple is actively investigating the battery life problem. It also makes sense to troubleshoot the problem on a case by case basis as battery life also depends on how users use their iPhone.
Are you facing the poor battery life problem after upgrading to iPhone OS 3.1? Has Apple contacted you with the questionnaire and an unsigned profile to troubleshoot the problem?
[via TheiPhoneBlog]
