Early on June 30, Apple officially released the newest version of their mobile platform, iOS 7.1.2, which was meant to fix some minor issues behind the scenes, with a major focus on bug fixes and security updates. Unfortunately, the update process isn’t going so smoothly for some.

The Apple Support Community for iOS saw new additions pop up as some users tried to upgrade their device. As many have pointed out, the update can stall half- or a third of the way through, leaving some people to stare at gears that turn, but nothing else happens. The consistent issue seems to be going through Settings –> General –> Software Update, where the gears will continue to grind, but the update has reportedly frozen. Fortunately, there seems to be a fix.

A hard reboot is reportedly fixing the situation for those who have tried it, after their update stalls. If you are suffering through the same issue, here’s what to do: hold down the Home and Sleep/Wake button for several seconds. Do not let go until the screen goes dark, and you see the Apple logo appear. Release the button combination, and wait for the device to boot back to life.

This should complete the update, so make sure to check through Settings –> General — About, and see that you’re on iOS 7.1.2. If you’re not, just go through the update process again, and you should be good to go.

Did you suffer the stall issue? Did the hard reboot work for you?